Frequently Asked Questions

We are located in The Spring Hill Business Park at 4918 Main St, suite 9, conveniently positioned north of Wendy's and south of Starbucks. Please note that GPS may often direct clients to the Shops of Campbell Station on Spedale Court; however, we are situated right in front of this shopping plaza, where you can also purchase gift certificates for our popular massage services at Therapeutic Hands Massage.

Appointments for our massage services can be scheduled by calling our office. Please note that we do not accept walk-in clients. Gift certificates are available for those looking to treat someone special.

This is a common misconception. Our name is Therapeutic Hands Massage because our skilled therapists possess therapeutic hands. We offer personalized massage services tailored to your distinct needs. Whether you want a focused 30-minute treatment for your hands and arms or a comprehensive 90-minute session addressing your hands, arms, shoulders, neck, back, and legs, we have options for you. Plus, don't forget to ask about our gift certificates, perfect for sharing the gift of relaxation.

At Therapeutic Hands Massage, our studio is run by licensed massage therapists, which means every person you interact with is a trained professional. We are committed to offering you the most accurate and reliable information about our massage services and are happy to answer any questions you may have. Please note, we do not have a receptionist to assist with scheduling while we are in session with a client, but we encourage you to leave a message regarding your inquiry or gift certificates, and we will return your call as soon as possible.

When you schedule an appointment with one of our therapists at Therapeutic Hands Massage, we are reserving a specific block of time for you and your well-being. When a client fails to show up or makes a last-minute cancellation, it takes away the opportunity from another client to benefit from our massage services. We understand that emergencies can happen, and you may be unable to make your appointment; please contact our office to inform us prior to your scheduled massage. All scheduled appointments that are considered a No Call/No Show or last-minute cancellation will be charged 50% of the service price for the missed appointment, regardless of when it was booked. A valid credit/debit card is required to be on file in our computer system at the time of booking to reserve your appointment. Any invalid credit card information or declined payment may result in further billing action. Additionally, consider purchasing gift certificates for our massage services to share the gift of relaxation with others.

Absolutely. Purchasing a gift certificate over the phone for our massage services is very simple and efficient. We gather the necessary information to personalize the gift certificates and take your payment over the phone. We then email a personalized letter for you to give to the recipient. This letter does not serve as a valid gift card and has no cash value, so there's no need to worry if they accidentally delete or misplace it. The valid gift certificate is securely kept on file in our office for clients to redeem at the time of their appointment with Therapeutic Hands Massage.

All gift certificates are considered equivalent to cash at Therapeutic Hands Massage. We are not responsible for any lost or stolen gift certificates, which cannot be replaced or refunded under any circumstances. Please note that gift certificates cannot be exchanged for cash or credit, and all sales of gift certificates are final and non-refundable. Clients will be responsible for any balance due if the purchase amount exceeds the value of the tendered gift certificate when utilizing our massage services.